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● Community

Turn followers into
a community that sells.

Management of LinkedIn groups, online communities and brand channels that build trust, generate referrals and keep customers engaged between purchases.

Start a project Common questions
  1. Listen
  2. Engage
  3. Moderate
  4. Activate
  5. Measure

01The problem

Comments go unanswered, questions sit for days and your most engaged customers have nowhere to talk to each other. That is trust and referral business left on the table.

02Our approach

We manage your channels daily, respond on brand, spark useful discussion and turn advocates into referrals, case studies and user-generated content.

03Who it’s for

Built for teams like yours.

If one of these sounds familiar, this service was designed with you in mind.

01

SaaS and tech

User communities drive retention.

02

Professional networks

LinkedIn groups build authority.

03

Consumer brands

Fans become advocates.

04What’s included

Everything it takes, in one team.

01

Channel management

LinkedIn, Facebook groups, Slack, Discord or forums.

02

Moderation

Guidelines and fast, fair moderation.

03

Engagement programmes

Discussions, AMAs and challenges.

04

Advocate programmes

Referrals and customer stories.

05

Social listening

Brand mentions and sentiment.

06

Reporting

Growth, engagement and referrals.

05The difference

Not the usual way.

The same service, delivered with a different standard.

Aspect Typical approach Siteart
Response Days later, if ever Same business day
Content Broadcasting Conversation
Value Follower counts Referrals and retention

06Process

How the work runs.

  1. 01

    Audit

    Channels, audience and conversations.

  2. 02

    Framework

    Voice, guidelines and escalation.

  3. 03

    Operate

    Daily engagement.

  4. 04

    Activate

    Advocacy and referrals.

Your first 90 days

  1. Weeks 1–2

    Audit, guidelines and escalation paths.

  2. Month 1

    Daily management begins.

  3. Months 2–3

    Advocacy and referral programmes.

07Outcomes we measure

Judged on numbers that matter.

We agree targets for these before work starts and report on them every month.

  • Active members
  • Response time
  • Referrals generated
  • Sentiment

Tools & platforms

  • LinkedIn
  • Facebook Groups
  • Slack
  • Discord
  • Social listening tools

08Ways to work together

Start where it makes sense.

Every engagement is scoped to your goals. These are the three ways clients usually begin.

Audit

Teams that want clarity before committing

  • A review of where you stand today
  • Prioritised findings ranked by impact
  • A 90-day action plan
Discuss this option
Most common

Project

A defined build, launch or campaign

  • Fixed scope and timeline
  • A dedicated project lead
  • Launch support and handover
Discuss this option

Partnership

Ongoing growth with one accountable team

  • A monthly roadmap
  • Continuous optimisation
  • A monthly reporting call
Discuss this option
Replace this with a real quote from a client, used with their permission. Two or three sentences about the result they got works best.
Sample Client 1Founder, Sample Company

09FAQ

Questions we hear often.

Something else on your mind? Ask us directly.

How quickly do you respond?

We agree response times up front, typically within the same business day.

Who handles complaints?

We respond first-line and escalate anything sensitive to your team with full context.

10Related services

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SEO

Technical SEO, content strategy and authority, planned around the searches that turn into revenue.

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Digital PR

Digital Public Relations (PR)

Earned media and story-led campaigns that build authority, links and trust.

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Google Ads & Meta Ads

Performance Marketing

Google Ads and Meta Ads managed against cost per lead and revenue.

Explore

Let's talk
Community Management.

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